Shipping & Delivery
Q. Do you ship outside of the USA?
A. Yes! We ship our bags worldwide. To get a shipping quote, you can add the bag to your cart, and then fill in your info at the bottom of the page. Please be aware that when having an item shipped into your country, Customs may charge you fees before they release your package to you. These fees are in no way related to Kelly Moore Bag. If your bag arrives to you, and you are unwilling to pay the "Customs" or "Brokerage" fees that your countries Customs charges you, we will not be held responsible for returning your bag to us.
Q. What Shipping methods do you offer?
A. You can choose UPS or USPS to ship your items. We offer everything from ground to next day.
Q. How long does it take to get my shipment?
A. This depends on what method of shipping you choose. Most overseas packages shipped via USPS take an average of two weeks or less to arrive. Please keep in mind that when shipping, regardless of the method you choose, UPS does not count the actual ship date OR weekends. For example, if you choose 2 day shipping, and order your bag on a Thursday, you will not receive it until Monday. UPS overnight will be received the next business day. Our bags are shipped from Jacksonville, Florida.
Q. If I order my bag today, when will it ship?
A. If you order your bag before 12:00pm(EST) on Monday - Thursday, your bag will ship the same day. If you place your order after 12:00pm, your bag will ship the next day. Any orders made after 12:00pm on Friday will ship on Monday.